Privacy policy

This privacy policy sets out how this website (hereafter "Kitchen Buddies") uses and protects any information that you give Kitchen Buddies while using this website. Kitchen Buddies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kitchen Buddies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• billing and delivery address
• order and purchase history
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys, offers and customer service
  

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided (where you have agreed to receive marketing or where otherwise permitted by law).
• We may contact you by email or phone to clarify or inform you of changes or updates relating to your orders.
• We may use your information to help us understand the effectiveness of our marketing activities and to deliver more relevant advertising to existing and prospective customers.
  

Sharing information with advertising partners

We may share limited personal information, such as your email address or other identifiers, with trusted third-party advertising and marketing partners to help us:

• show relevant advertisements to existing and prospective customers;
• avoid showing advertisements to customers who have already made a purchase where appropriate;
• measure the effectiveness of our advertising campaigns; and
• create audiences with similar characteristics to our existing customers.

Where supported by our partners, personal identifiers may be transformed into a secure or pseudonymised format before being shared. Our advertising partners are not permitted to use this information for their own independent purposes and may only process it in accordance with our instructions and applicable data protection laws.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Advertising cookies

We and our trusted advertising partners may use cookies and similar technologies to measure the effectiveness of advertising, personalise the advertisements you see, limit the number of times an advertisement is shown, and better understand how visitors interact with our website.

You can manage your cookie preferences through your browser settings or any cookie preference tools made available on our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the option indicating whether you wish to receive marketing communications;
• if you have previously agreed to us using your personal information for marketing purposes, you may withdraw your consent or object to such processing at any time by contacting us using our Contact Us information.

We will not sell your personal information to third parties. We may share your information with trusted service providers and business partners where necessary to provide our services, process orders, deliver marketing activities on our behalf, comply with legal obligations, or as otherwise described in this Privacy Policy.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• request access to the personal information we hold about you;
• request that inaccurate or incomplete information is corrected;
• request that your personal information is erased in certain circumstances;
• object to certain processing of your personal information, including processing for direct marketing purposes;
• request restriction of processing where applicable; and
• request a copy of your personal data in a portable format where appropriate.

To exercise any of these rights, please contact us using our Contact Us information.